Frequently Asked Questions

BlueCare Connect is your personalized health assistant. It’s provided at no cost to you by your health plan. BlueCare Connect is designed for you to get more out of your health benefits so you can experience your healthcare in a whole new way.

Unlike other online services, BlueCare Connect is personalized just for you, based on your health goals and programs offered by your health plan.

Your health plan has partnered with us so you can get the most out of your benefits. Everything you see in the app is personalized for you based on your plan and/or benefits.

Under the Health Insurance Portability & Accountability Act (“HIPAA”) defines Protected Health Information (“PHI”) as any information that relates to the health status, provision of healthcare, or payment of healthcare that can be linked to an identifiable (specific) individual and is collected by a Covered Entity or Business Associate. PHI may also include data that falls into the category of Sensitive Personal Information (“SPI”). SPI is information derived from personal information that is highly sensitive in nature and if lost or inadvertently disclosed could result in substantial harm or embarrassment to an individual. Examples of SPI vary across organizations but may include the following:

• SSN
• Date of Birth
• Biometric or Genetic Records
• Political or Religious views
• Race or Ethnicity
• Sexual Orientation
  
• Bank Account Numbers

We take every measure to ensure your healthcare information is kept private and secure. To the extent permitted under applicable laws including HIPAA, we may provide necessary and limited data to your employer to enable them to manage, administer, and evaluate their employer-sponsored health and wellness programs. At no point will we provide sensitive PHI, such as specific claims, testing or results information, unless you request it, to which we will provide you with access to your PHI in a readily producible form and format, or if not, in an agreed upon alternative, and you may disclose as necessary

Yes. Under HIPAA, if a Covered Entity or Business Associate maintains a designated record set (such as healthcare records) pertaining to the individual, the individual has a right to access and transmit their Personal Information, including PHI. We follow HIPAA guidance in most instances and therefore, in most instances, we permit users of our application the ability to access and request to download certain personal information including PHI.

Source: Department  of Health and Human Services: Individuals’ Right under HIPAA to Access their Health Information 45 CFR § 164.524.

Some risks associated with an unsecure download include but are not limited to the following:

• Hacking/ Impermissible use or interception by a third party (this may include a bad actor or third-party service provider)
• Loss of theft of device with downloaded information
• Risk of improper disposal or record retention on the device used for downloading
• Unencrypted data (including unencrypted transmission of data to a third party)

We highly recommend but do not require the following safeguards be put into place on your device settings prior to download and/ or transmission

• Ensure your mobile or desktop device is encrypted
• Password protection for mobile devices and other hardware endpoints
• Transmitting any downloaded data via a secure channel

No. Under the HIPAA Privacy and Security Rules, while we are responsible for ensuring reasonable safeguards in implementing an individual’s request we are not responsible for a disclosure of PHI while in transmission to the individual based on the individual’s access request to receive the PHI in an unsecure manner, if the proper precautions are taken to notify the individual of the risk involved.

Additionally, while we are required by the Privacy and Security Rules to implement reasonable safeguards to protect PHI, individuals have a right to receive a copy of their PHI by unencrypted means if the individual requests access in this manner. In such cases, we provide a brief warning to the individual (per HIPAA guidance) that there is some level of risk that the individual’s PHI could be read or otherwise accessed by a third party and confirm that the individual still wants to receive PHI in this manner.

Source: Department of Health and Human Services: Individuals’ Right under HIPAA to Access their Health Information 45 CFR § 164.524.

For general inquiries regarding our privacy data collection, storage, and disclosure practices, please refer to our privacy notice.

‍For additional information and resources on this topic, please refer to the Department of Health and Human Resources Website.

Simply visit app.bluecareconnectri.com and select Register. When prompted, enter your information to complete the signup process.

You may also access BlueCare Connect via your iPhone or Android phone, by downloading the free BlueCare Connect mobile app through your app store, or by visiting app.bluecareconnectri.com

You’re a subscriber if your company or organization is offering you your medical plan. You’re a dependent if you’re related to the primary subscriber.

When you register, you can provide email addresses for your spouse and/or adult dependents; they’ll then be emailed registration instructions. Alternatively, they can register at app.bluecareconnectri.com

Yes, each user must have a separate email address. An email address serves as your username when logging in and must be unique within the system. Providing an email address also allows you to receive personalized alerts and updates.

You’ll be able to access your account when your plan and benefits are active. You’ll receive an email from us when your account is ready.

Depending on the features you have access to, we’ll alert you via email whenever we update your claims history, and we’ll occasionally send you personalized health recommendations and product updates. We also use email to communicate with you.

Yes. If you don’t have a smartphone, you can access the app on the web, at app.bluecareconnectri.com. Though the app works with all browsers, Chrome and Firefox are recommended.
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To find out which activity trackers you can use without a smartphone for the steps, sleep, and food tracking programs, click here.

There are several options for tracking your steps, sleep, and food without a smartphone.

Steps and Sleep

You can track your steps or sleep using a Fitbit or Garmin wearable and a computer.

To set up:

1. Make sure you’ve set up your Fitbit or Garmin account and your wearable using your computer.
2. Open the app on your web browser.
3. Link your Fitbit or Garmin account.

To sync your data between your tracker and the app:

1. Sync your data from your wearable to Fitbit or Garmin using your computer.
2. Open the app on your web browser and your Fitbit or Garmin data will automatically sync.

Food

You can track your food using Fitbit, MyDietitian, or MyFitnessPal on your computer.

Fitbit

To set up your Fitbit:

1. Set up your Fitbit account and your wearable using your computer.
2. Open the app on your web browser.
3. Link your Fitbit account.

To sync your data between your Fitbit and the app:

1. Make sure you’ve logged your food for the days you wish to sync.
2. Open the app on your web browser and your Fitbit data will automatically sync.

MyFitnessPal & MyDietitian

To set up MyFitnessPal or MyDietitian:

1. Set up your MyFitnessPal or MyDietitian account using your computer.
2. Open the app on your web browser.
3. Link your MyFitnessPal or MyDietitian account.

To sync your data between MyFitnessPal or MyDietitian with the app, make sure you’ve logged your food for the days you wish to sync.

Open the app on your web browser and your food data will automatically sync.

We're compatible with all major browsers, including Chrome, Firefox, Safari, and Microsoft Edge, and recommend always using the latest version of your browser.

Using a private or incognito window within your browser isn't recommended and may cause an error when activating or signing in to your account.

Depending on your employer, some programs may be available to you, but not to your spouse or a co-worker—and vice-versa. That's because some programs have eligibility requirements tied to your medical plan, your employment status, or other considerations.

If you have questions about your eligibility for a particular program, please reach out to your company’s benefits department. If your benefits department confirms that you should be eligible, please contact us at support@bluecareconnecttri.com for more information.

If your employer has given you access to search for providers, you can complete a search by using the search bar at the top of the page. This will display a list of in-network providers in your zip code area. Select a provider name to learn more about that doctor or facility.

Depending on the features you have access to, we may display information about your insurance plan such as how much you’ve paid in out-of-pocket expenses toward your deductible amount. In general, we update your deductible and out-of-pocket status each time you log in.

Depending on the features your employer has given you access to, you may be able to view your claims, provider directories, and pricing information. The frequency of the updates varies depending on information type and the source. Claims, provider directory, and pricing data are refreshed anywhere from daily to monthly. Please note that your deductible status is typically updated more frequently than claims information.

If your employer has given you access to view your claims, note that we typically receive and post claims as soon as they’re made available by your insurance carrier. Medical claims are processed anywhere from daily to 6-8 weeks after care and pharmacy claims should appear within 2-4 weeks.

You’ll only see prices if your employer has given you access to search for providers and procedures. We generate price estimates using more than 60 different sources of data, including claims from our users. Sometimes, however, we still may not have enough information to provide a single estimate. That’s when we may provide a price range instead. While our team conducts regular quality checks to make sure our estimates are accurate, we encourage you to call providers for the most up-to-date information.

In some locations, local health plans haven’t approved the display of price estimates we generate. In these locations, we can't show prices for specific medical services, but we can show a range of prices in your area.

If you’re in a location where we can show specific prices, there may be cases where a price isn’t available. Prices in the app are based on the healthcare bills your employer pays for you and your co-workers. As more claims are paid, more prices will become available. We’re working with business groups, clinics, healthcare groups, and federal and state governments to improve the availability and transparency of pricing in healthcare.

To sign out…

1. Click Profile.
2. At the top-right corner of the screen, click the gear icon to open your Settings.
3. Tap Sign out.

BlueCare Connect gives you various ways to earn points for participating in health and wellbeing activities. These may include connecting a tracking device to the app and tracking your daily activities, like steps, food, and sleep. You may also earn points for participating in wellbeing programs. The more you use BlueCare Connect, the more points you’ll earn. Your point balance is displayed when you log in.

Depending on your incentive structure, you can use your points to enter sweepstakes and/or purchase direct rewards, such as gift cards, subscriptions, goods, charitable causes, and more.

Yes, your points expire at the end of the calendar year and do not roll over. Visit the Rewards Center in BlueCare Connect to use your points by December 31st.

No. Even if you don’t use a wearable activity tracker, you can still earn points the following ways:

• Sync BlueCare Connect with your mobile phone’s health tracker
• Manually log activity in your BlueCare Connect steps, food, and sleep programs
• Download a free tracking app. For a list of compatible tracking app services, click here

Yes. We’re happy to work with participants who have disabilities or limitations so they can still participate in our programs. Please contact us at support@bluecareconnecttri.com for more information.

1. Open the BlueCare Connect app on your iOS device. From your home screen, select the appropriate program—Get Active, Sleep Well, or Eat Smart. You can also find these programs on your Benefits page.
2. Choose LINK TRACKER.
3. Next, select the plus sign next to Add A Tracker.
4. Select Apple HealthKit.

Please note: Apple HealthKit will only show as an available tracker if you are using an iOS device to access BlueCare Connect.

1. On your iOS device, go to Settings. Then, go to Privacy and scroll down to select Motion & Fitness. Make sure that both Fitness Tracking and Health are toggled on (green).
2. Open the Health app on your iOS device. From the bottom menu bar, select Sources. Select the BlueCare Connect icon and make sure that Dietary Energy, Sleep Analysis, Steps, and Workouts are all toggled on (green).

The information below will guide you through setting up Google Fit or troubleshooting any issues you may have.

While using a computer or laptop, please follow these steps:

1. Go to https://fit.google.com and be sure that you are signed out of your GoogleFit account.
2. On the BlueCare Connect login page, sign into your account, and select Get Active.
3. Click LINK TRACKER.
4. Select I HAVE A TRACKER and the plus sign next to Add A Tracker.
5. Select Google Fit.
6. Choose an account.
7. Accept the data sharing request to allow BlueCare Connect access to your tracking data.
8. Your BlueCare Connect and GoogleFit accounts are now linked. Try clicking the Sync button and check that any new data has synced.
9. On the GoogleFit app Settings, be sure Activity Detection is toggled on and BlueCare Connect is listed under Connected Apps.
10. Also be sure Google Fit is syncing with the Google Fit servers: (Settings > Cloud and accounts > Accounts > the Gmail account associated with Google Fit > Sync account > Sync Google Fit data).

The steps below should allow you to link a Garmin tracker for the first time or reset the linking if you're having any issues:

1. From a personal computer or laptop, open an internet browser.
2. Clear browsing data including your internet History, Cache, and Cookies.
3. Navigate to https://connect.garmin.com.
4. Log out from the existing Garmin account.
5. In a new internet browser, log in to the BlueCare Connect application.
6. Click the More option (in the lower right corner of the screen).
7. Select Profile & Settings.
8. Click Steps under My Linked Services.
9. Click the plus [+] button in the top, right corner and select Garmin.
10. Log in with the email and password you used to set up your Garmin account.

The information below will guide you through setting up Fitbit or troubleshooting any issues you may have.

While using a computer or laptop, please follow these steps:

1. Go to fitbit.com and click the sign in option in the top-right corner
2. Log in with the email and password you used to set up your Fitbit account
3. Once you are logged in properly and you can see your steps showing on fitbit.com, go to app.bluecareconnectri.com and sign into your account
4. Click the ‘More’ menu in the lower right-hand corner of your screen
5. Select ‘My Profile & Settings’
6. Click Activity under ‘My Linked Services’
7. Now click the plus <+> in the top-right corner and add FitBit
8. You may be asked to re-enter your login information for FitBit. That is okay
9. If you are asked to allow BlueCare Connect to track your different activities, select "Allow".

The food tracking program encourages healthy eating habits by awarding you points (and even prizes!) for logging your food intake each day. Program names may vary—for instance, they may be called Bites or Eat Smart—but all have similar features and work the same way.

Receiving points

To earn points for food tracking, you must log at least 800 calories each day.

Viewing your points

To monitor your progress, navigate to the food tracking program page from your home screen or Benefits page.

This will bring you to a screen where you’ll see the days you earned points for your food tracking and the number of points you earned so far that month.

If you're having trouble logging your food, or you think you’re not earning the correct number of points, call the Member Services number on your insurance card to speak to the Member Experience team.

The steps tracking program lets you earn points for reaching steps-count goals each day. There are three goals that you can hit in a day, each one offering the chance to walk more and earn more points. The goals and corresponding number of points you can earn depends on your program.

Viewing your program goals
To view your program goals, navigate to the steps tracking program page from your home screen or Benefits page.

This will bring you to a screen that shows the goals, your daily steps count, and the points you earned for reaching those goals.

The sleep tracking program awards users points for logging their sleep each night. Your particular program may have its own name (such as Zzz’s or Rest Well), but all programs work the same way.

Earning points

You must track at least 2 consecutive hours of sleep to earn your points for the day.

Viewing your progress

To monitor your progress, navigate to the sleep tracking program page from your home screen or Benefits page.

This will bring you to a screen where you’ll see the number of days you correctly logged your sleep and the number of points you earned during that month.

Tracking your sleep

You can track your sleep using either a wearable or a tracking service app that allows you to manually enter your sleep. For a list of compatible sleep trackers, click here.

To ensure that your tracked activities are up-to-date in the app and earning you points, manually sync your activity tracker with its third-party tracking service every 30 days. (For example, sync your Fitbit wearable with your Fitbit account.)

Yes, you can manually add activity through the BlueCare Connect app or the website.

Once you’ve signed in, select the “Log manually” link located near your steps, food, and sleep programs.

Choose the day you’d like to add activity for, up to 30 days prior to the current date. Use the slider to add steps, food, and sleep.

You can also convert other activities to steps by selecting “More activities.” Choose from a list of popular activities or log a custom entry.

You can convert other activities to steps by selecting “More activities” from the “Log manually” link located near your steps, sleep, and food programs. Choose from a list of popular activities or log a custom entry.

You can manually add activity up to 30 days before the current date.

If you’re not receiving points for food tracking, try these troubleshooting steps:

1. Make sure your tracking service is properly linked to the app.
2. Make sure you’re logging at least 800 calories per day to earn points.

If you’re not receiving points for sleep tracking, try these troubleshooting steps:

1. Make sure your tracking service is the app.
2. Manually sync your activity tracker with its third-party tracking service every 30 days. (For example, sync your Fitbit wearable with your Fitbit account.)
3. Make sure you’re logging at least 2 hours of continuous sleep per night to earn points. (A half-hour power nap won’t count!)

If you’ve followed these steps but still aren’t receiving the correct points for your sleep tracking, please call the support number on your insurance card to speak to the support team. (844-363-8457)

The Fitness Tracker Incentive is a gift that your employer may have extended to encourage you to take a step toward a healthier, happier life. The incentive comes in the form of an Amazon voucher that can be put toward the purchase of any eligible activity tracker via Amazon.com.

If you qualify, you can access the Fitness Tracker Incentive in the More menu.

Depending on your employer, you may have access to a Fitness Tracker Incentive. If you're eligible, you'll see the Tracker Incentive in the More menu.

1. Open BlueCare Connect on your desktop or mobile app.
2. Go to the More menu.
3. Scroll down and select Tracker Incentive

If you qualify, you can access the Fitness Tracker Incentive in the More menu and then follow the steps below to redeem your voucher.

1. Claim your Fitness Tracker Incentive
2. Go to https://www.amazon.com/gc/pv/redeem
3. Enter your voucher code
4. Shop for eligible activity trackers
5. Link your activity tracker in our Get Active feature to earn points

All purchases made using the Fitness Tracker Incentive on Amazon.com are subject to Amazon.com's return policy. Please consult Amazon.com if you'd like to return a purchase.

In the event a purchase made using the Fitness Tracker Incentive is returned or cancelled, the balance is always refunded back to the Amazon product voucher.

In the event a purchase made using the Amazon Fitness Voucher is returned or cancelled, the balance is always refunded back to the Amazon Fitness Voucher.

Amazon Fitness Voucher(s) may be subject to tax upon redemption in line with state and local sales tax policy. These taxes are deducted directly from your paycheck.

If your employer offers rewards, you can access the Rewards Center from your desktop or mobile app.

1. Open BlueCare Connect on your desktop or mobile app.
2. On the home screen, select Point Balance. This will take you to Ways to Earn.
3. Select Redeem Points to go to the Rewards Center.

The Rewards Center is where you’ll be able to see how many points you have to spend on prizes or sweepstakes entries, and the prizes you can buy.

To redeem your points…
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1. Click Buy to redeem points for a reward or Enter to Win to redeem points for a sweepstakes entry.
2. Indicate the quantity and click Select. (You can enter a sweepstakes as many times as you’d like, provided you have the points, to increase your chances of winning.)
3. Confirm your choice.

Please note: All sales are final and non-refundable. Once you redeem your points, we cannot issue a refund unless an item is out of stock.

Once you redeem your reward, you’ll receive a confirmation email. If you’ve selected a digital prize, for instance an Amazon gift card, expect a second email with the redemption code.

Please allow 1 to 2 weeks for delivery.

You can view the sweepstakes rules here.

Once you’ve redeemed points for a reward or prize, please allow 1-2 weeks for delivery. (For sweepstakes and challenge prizes, participants will first receive an email notification announcing the winners.)

You’ll then receive a follow-up email notifying you when your reward or sweepstakes prize has been delivered (either by email or package shipment, depending on the item).

If your company handles its own fulfillment for employee prizes and rewards, they’ll have their own terms and policies.

Rewards and prizes are considered taxable income.

Sometimes your employer will cover the tax on prizes or rewards. If an employer chooses not to do so, all applicable taxes will be deducted from your paycheck.

If you’re not sure whether an item is taxable, click on it, scroll down, and then click View Full Details.

If the item is taxable, you’ll see a disclaimer that explains how the item is taxed. You can also contact us at support@bluecareconnecttri.com for more information.

There are no returns, refunds, or exchanges (of rewards or points) in the Rewards Center.

Once you’ve redeemed your points for a reward or a sweepstakes entry, all sales are final. We encourage you to contact support@bluecareconnecttri.com with questions or concerns prior to redeeming points.

Occasionally, prizes will reach their limit for redemptions and an item will be out of stock. When this happens, we’ll contact your employer to determine if that particular reward will be re-stocked.

Rewards and prizes are selected by your employer, and we cannot offer or re-stock an item without an employer’s consent.

Sometimes rewards are not renewed, or are replaced by a different item, and therefore will no longer be available in the Rewards Center.

You can join the challenge by clicking on the card on the homescreen of the BlueCare Connect app. If you don't have the app, download it from your device's app store and register for your account.

If you already have the app make sure you update to the latest version before starting the challenge.

Yes, you can join the challenge at any point during the challenge period.

Challenge dates are determined by your employer. Reach out to your benefits team for more information.

Eligibility for a challenge is determined by your employer. Reach out to your benefits team for more information.

No, you cannot unenroll from the challenge. But you can choose to stop actively participating at any time.

No, you do not need an activity tracker to participate in the challenge. But you'll progress faster in the challenge if you have an activity tracker.

There are several ways to link your activity tracker:

• Before the challenge has started, select “Link a tracker” on the countdown screen and follow the onscreen instructions.
• After the challenge has started, click “Tracker not linked” on the top left of the challenge screen and follow the on-screen instructions.

You should sync your steps daily. Simply open the BlueCare Connect app, and your data should sync automatically.

To ensure that your data is updated in the challenge, you must first make sure that your data is updated in your activity tracking service. For example, you need to sync your Fitbit wearable to the Fitbit app for your steps data to be current before that information will be reflected in the challenge.

You must sync your steps within 3 days after the challenge ends for those steps to count.

Prizes for participating in the challenge are determined by your employer. Find more details on your challenge timeline page inside the BlueCare Connect mobile app or reach out to your benefits team.

The Walk With Friends challenge is a social steps challenge. Participate in activities—like taking a walk with your friends or meeting a daily step goal—to unlock new levels.

You can participate on your own by completing challenge activities like meeting your daily steps goal. But you'll progress faster in the challenge if you tag walks that you've taken with your coworkers or friends.

While you can log walks that you take with any person, generally, participation in the challenge is limited to those on your employer's benefit plan. Reach out to your benefits team for more information about who's eligible to participate.

After you take a walk with someone (or multiple people), you can "tag" those individuals to let us know that you walked with them. If the person you tag is also participating in the challenge, they will receive a notification that you tagged them. You (and whoever you tag) will receive gems for your first tagged walk of the day. If you record a walk and tag someone who isn't a challenge participant—like your pet—you will still receive gems for the walk.

You earn gems when you complete different challenge activities. Collect enough gems to unlock new levels and progress through the challenge.

You'll only receive gems for the first walk that you tag someone, or are tagged in, each day. However, taking more walks means you're taking more daily steps—which means you can earn gems from reaching your daily steps goal.

Visit your timeline to see who you've walked with each day.

Yes, challenge participants will be able to see all other players in the tagging list. People who have tagged you after a walk can also see you on their timeline.

Challenge participants are also able to see other players who are on their same level. On the main challenge course, you’ll see other players’ photos or default profiles in the background. Click on a profile image to see their stats. From a player's profile, you can search for all other players and see their profile.

A leaderboard challenge is a team-based steps challenge. Team up with coworkers to compete for prizes and top spots on the leaderboard!

You can find the challenge on the homescreen of the BlueCare Connect app. If you don't have the BlueCare Connect app, download it from your device's app store and register for your account.

Challenge dates are determined by your employer. Reach out to your benefits team for more information.

Yes, you can join at any point during the challenge period.

Participation is limited to those on your employer's benefit plan.

Leaderboard challenges are team-based—that’s part of the fun! Joining a team is easy.

You can create a team and invite others to join, you can join an existing team, or you can choose to be randomly matched with others who are looking for a team.

Teams made up of randomly matched players will have a team name, banner, and logo automatically created for them. Anyone can join these teams at any time during the challenge.

Team captains are responsible for recruiting and inviting team members, editing the team’s profile, and managing requests to join the team. Team captains should set a positive tone and motivate their team to participate, encourage players that are struggling, and celebrate small wins.

If you choose to be randomly placed on a team, there will not be a team captain. Anyone can join at any time during the challenge.

Gems are used to calculate a team's leaderboard ranking: teams are ranked based on the gem total of all team members.

Gems can be earned by reaching a daily step goal. Each goal can be completed once per day.

Daily Step GoalGems Earned
5K                                10
10K                             10
15K                             4
20K                             3
25K                             2

There are 10 levels.

When users reach level 10, they have "finished" the Challenge. So the team finishes when they make it to level 10, NOT when they finish level 10. Level 10 is considered a "bonus" level, where users can continue earning gems (and points, if configured) until the last day of the Challenge. This provides a way for high performing teams to continue engaging, even after they have reached the end. Once the Challenge ends, the app UI will show two different rankings:

• The rankings of which teams finished first. Technically, the team that finishes first is the "winner".
• We also show the rankings of the teams in order of total gems earned.

In our reporting, we show data both on the top teams in terms of finishing time, as well as top teams in terms of top gem and step earners, both on individual and team basis. So the customer can choose to offer rewards based on any of these criteria. Our recommendation is to reward the top finishing teams, since that is consistent with the main user experience of Race to the Finish Challenge.

The number of gems it takes to move to the next stage is dynamic based on the maximum team size configured. So for example, if the team size is set to 10, it takes more gems to get to the next stage than if the team size is set to 3. Race to the Finish is designed to be a 4 week challenge, where an average team will progress about every 2.5 days.

Race to the Finish is designed to be a 4 week challenge, where an average team will progress to the next level about every 2.5 days.

The max number is 50 people.

Similar to the leaderboard challenge experience, the user can earn gems by hitting step milestones. The users are then ranked by the total number of gems earned.

There are no teams in CYOC, users are competing against each other during the challenge.

Yes, winners are the The top 3 participants who earn the most steps

Users can invite all registered users. They cannot invite unregistered users

Users cannot earn points / rewards / sweepstakes for a CYOC challenge.

No, CYOC functionality is disabled when another challenge is happening. A user cannot start CYOC during the same time as a company wide challenge. The challenge creation functionality will be automatically disabled in the app starting 8 days prior to company wide challenge start date.

Yes, at this time (March, 2022) the time is not editable.

• There are no customizations at the employer level for CYOC
• Users can customize the CYOC experience, by selecting the challenge title, Challenge banner and challenge icon.

They cannot cancel or delete the challenge. It'll block them from joining any other challenge for 10 days (7 days for the challenge and 3 days for grace period)

No. However, if a user is a part of both segments, they can enroll in two or more company-wide challenges (NOT CYOC).

The duration of Recharge is configurable; however, 14 days is the recommended time frame.

20 gems are needed to progress a team to the next level.

Recharge is offered in 19 languages: American English, German, Japanese, Latin American Spanish, European Spanish, Chinese (Simplified), Chinese (Traditional), French, French Canadian, Brazilian Portuguese, European Portuguese, Italian, Dutch (Netherlands), Malay, Thai, Korean, Polish, Turkish, Hindi.

The duration of the Recharge experience can be customized on the employer level.

Yes, Reward Center Points and Custom Sweepstakes are available to be configured on/off for joining the Recharge experience.

Yes, members can cheer each other on through team chat. Additionally, journal entries may be shared on the team chat to boost peer engagement and foster social support.

Yes, Recharge is available on both mobile and desktop.

There are 10 Activities:

• Level 1 - Unwind with Deep Breathing
• Level 2 - Sound Sessions
• Level 3 - Build Gratitude Attitude
• Level 4 - Green Exercise
• Level 5 - Picture This
• Level 6 - Mantra
• Level 7 - Mood Food
• Level 8 - Window Gaze
• Level 9 - Connect with a Friend or Family Member
• Level 10 - Looking Back, Looking Forward

The Active Breathing exercise can be completed at each level.

Members in the team need to be active in Recharge for the team to progress to the next level. However, based on the participation of the members on a team, it is possible for a team to progress to the next level where some members may unlock new levels without completing all previous levels.

Members can always go back to the missed level to record their response. The gems that they earn by doing this activity will get added to the team’s cumulative score.

Yes, when teams reach any next level, members will be able to access any previous level and complete activities.

The size of the team can be as small as 2 members or as large as 10. However, it is recommended to keep the team size fixed at 6 members.

All eligible members in a segment can participate in Recharge.

Yes, a member can join a team if they have an invitation to join a particular team, or if a Team Captain accepts their request to join.

No, once a member is added to a team they may not be removed.

16:00 HRS GMT / 9:00 AM PST

Enrollment has started, enrollment reminder, Recharge has begun, team invitations, team join requests, level-up notifications, and re-engagement reminders.

These documents are available upon request. Please call us or chat with a Care Guide to request a copy, and they will be sent to your mailing address on file.

To order a physical ID card, call us or chat with a Care Guide. Your card will arrive within 7–10 business days.

For immediate access, view your digital ID card on the homepage of the BlueCare Connect portal or mobile app.

Call us or chat with a Care Guide to update your address. Depending on your policy type, you may need to update this information with your employer. Changes will reflect in the BlueCare Connect app within 24–48 hours.

Call us or chat with a Care Guide to update your PCP. 

To submit a claim:

1. Collect an itemized receipt with the following details:
   • Diagnosis code (ICD-10)
   • Health service code (CPT/HCPC code)
   • Charged amount for each service
   • Member ID number and name
   • Provider’s address, name, tax ID, NPI, and letterhead/stamp
   • Specific date(s) of service
   ‍
2. Submit your claim by:
   ‍
   Mail:
   Blue Cross & Blue Shield of Rhode Island
   Attention Claims Team
   500 Exchange Street
   Providence, RI 02903
   
   ‍In-person:
   Visit any of our five Your Blue Store locations in Cranston, Lincoln, Warwick, East Providence, or Narragansett.

Claims must be submitted within one year of the service date to be eligible for reimbursement.

Call us or chat with a Care Guide to request a Designee Form.

If your plan requires referrals for certain services and you’d like to check to see if you have an active referral from your primary care physician, please call or chat with a Care Guide.

Your BlueCare Connect portal displays details for your primary policy. For information about other BCBSRI policies (e.g., secondary coverage), call us or chat with a Care Guide.

You can speak with a Care Guide over the phone at 800-637-3718, or by in-app chat under the “Get Help” tab in BlueCare Connect. To view your plan's customer service hours, click here.

Call us or chat with a Care Guide to update your EOB delivery preferences.